Mission - Values - Performance

Created by a group of our employees several years ago, these are the guiding principles by which our culture is defined.

PALERMO'S MISSION

Our mission is to deliver a great pizza experience.

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By continuously improving our products and service to all we serve.

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By continuously improving our financial strength and return on investment in people, products, processes and equipment.

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By providing growth and advancement opportunities for our employees.

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By having fun and being passionate about succeeding.

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By being fair, ethical and good stewards within our business.

PALERMO'S VALUES

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Integrity: Our actions and words are genuine, truthful and moral.

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Customer Commitment: Continuously improving products and service that are provided with respect for all individuals we have contact with, both internal and external.

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Accountability: We follow through on our commitments and accept responsibility for our words and actions.

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Profit Oriented: Financial Strength for business and social growth within the community in which we live and work.

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Passion: Drive to see the business and its people succeed and having fun doing it.

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Quality Driven: Providing a product or service valued by individuals we deal with.

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Teamwork: A mosaic of people working together to achieve common goals by fulfilling our individual responsibilities and supporting others in the fulfillment of theirs.

RULES OF PERFORMANCE

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Be direct with respect for all.

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No excuses. If there's a problem, admit it and deal with it.

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Take one victory lap to celebrate success, then search for the next.

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Leave the ego at the door.

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Worry about saving money, not saving face.