FAQ's

Baking

  • Where can I find baking instructions and nutritional information for your pizzas?

    Click here to access the Palermo's website and find the pizza in question. When you select the pizza - please click on the link at the bottom of the page "Nutritional information and baking instructions" to view instructions.

  • When baking Palermo's pizzas, should the pizza be put on a pan or directly on the oven shelf?

    Place pizza directly on rack.

  • I followed the baking instructions and the pizza burned. What should I do?

    If the pizza burned on top but was undercooked on the bottom, try lowering your rack. If the pizza burned on the bottom but was undercooked on the top try raising your oven rack. If the pizza was burned on the top and bottom, decrease bake time to the minimum bake time.

Natural

  • What does natural mean?

    This means the ingredients do not contain artificial colors/flavors and are minimally processed.

  • Is natural the same as organic? (Info about Organic)

    No it is not. Organic food refers to food items that are produced, manufactured and handled using organic means defined by certifying bodies such as the United States Department of Agriculture (USDA) under its Organic Food Products Act. Natural food, on the other hand, generally refers to food items that are not altered chemically or synthesized in any form. Organic pizzas have dedicated lines, wash downs between non organic products and all organic produced ingredients. Natural is just stating that the ingredients used are minimally processed and not "synthesized". But they are run on all lines. They don't have dedicated lines like organic.

Allergens/Lifestyle

  • Do you make a pizza that doesn't have soy in the crust?

    No, all of the pizzas Palermo's produces either contains soy in the crust as an ingredient OR can come into contact with soy by sharing the same manufacturing line as other soy containing crusts.

  • Do all of your crusts contain soy?

    Yes, all of the crusts used at Palermo's do include soy in the ingredients or can come into contact with soy on shared production lines that also run other pizzas containing soy.

  • Do you have MSG in your pizzas?

    MSG is included in the ingredients listing when present. We do our best to formulate pizzas without this; however, there are pizzas that contain MSG.

  • Do your cheeses contain animal enzymes?

    Although a small percentage of Palermo's Pizzas use cheese with animal derived enzymes, the factory is not vegan certified and the pizzas are not manufactured on dedicated lines for non-animal enzyme cheese only. There is always the possibility of cheese crossover from one variety of pizza to another. Only Asiago, Romano & Gorgonzola Cheeses contain animal derived enzymes. Other cheese we use are from microbial derived enzymes.

  • Do you have any pizzas that are Kosher?

    No, we do not have any Kosher certification.

  • Do you sell gluten-free pizza?

    No.

  • Is this pizza made in the USA. I buy American.

    Yes.

  • Are the pizzas peanut free?

    Yes. We do not make any Palermo's pizzas that contain tree nuts or peanuts.

  • Palermo’s pizza may contain GMO’s (Genetically Modified Organisms) depending on the ingredients used on the pizza. Some ingredients here at Palermo’s may contain GMO’s and pizzas may contain them due to potential cross contamination because we do not run products containing GMO’s on dedicated lines.

Labeling/Nutrition

  • What's the difference between the product lines?

    All Palermo's pizzas are made using the best ingredients we can find like high quality meats, real cheeses and fire roasted vegetables, but each product line also has certain unique characteristics:

    • Primo Thin: has an ultra-thin crispy crust.
    • Hand Tossed: has a crispy on the outside, chewy in the middle, pizzeria style crust.
    • Naturally Rising : has a light & airy rising crust.
    • Stone Baked: is made in a marble hearth oven to deliver a real Italian pizzeria experience.
  • On your box it states a serving size of 1/3 pizza (140 grams). To me, this means a third of the pizza in the serving size. Then it states: "Servings per container: 9."

    This is a multipack carton and specifies the servings in the entire container; however, the serving size is declared correctly per pizza.

  • Sodium level currently is unhealthy. Can you lower them, I am watching my sodium intake.

    Thank you for your concern. We are targeting lower sodium for new pizzas being introduced to the market that will have the same flavor and quality you expect from Palermo's brand.

Where to Buy

  • Where can I find Palermo's Pizza?

    Go to Store Finder on palermospizza.com , Ask them where they usually do their grocery shopping, See if that retailer is on our list of retailers.

    If yes, click the link for that retailer and us the retailers store finder to find a store near them. If no, provide names of other retailers that do carry the product. If they identifanother retailer in their area offer to help them find a location near them via web site.

  • Why don't you have all varieties of Palermo's brand at the supermarket where I shop?

    We would like to sell Palermo's everywhere, but that's not really up to us. The store decides which products they will or won't sell.

    I recommend that you tell the manager of the store you shop at that you would like them to carry Palermo's pizza. They want to sell what their customers want to buy so you really have a the power.

    I would encourage you to join our pizza club "La Famiglia" each month members receive an e-mail with news about new products, company information along with special downloadable "member only" coupons that are of higher value than we generally give out.

Company Info

  • Are those guys I hear/see in the advertising real or are they actors?

    Giacomo and Angelo are 100% for real! The brothers took the business over from their parents who founded the company in 1964.

  • Who owns Palermo's? Are they part of a larger company?

    Palermo's is a family owned company that was founded by the Fallucca family in Milwaukee, Wisconsin in 1964 and is still owned by the Fallucca family.

    I would encourage you to join our pizza club "La Famiglia" each month members receive an e-mail with news about new products, company information along with special downloadable "member only" coupons that are of higher value than we generally give out